Privacy Policy

Who is responsible

Herencia Web Studio is the responsible party for your personal information. Our information officer is the owner of the studio, who you can reach at nico@herencia.co.za or 072 129 9251.

What we collect

When you send us a project brief (on the contact page or at the end of the home page), we collect what you choose to give us:

• Your name and email address
• Your phone number and business name, if you add them
• What you'd like built, when you'd like to start, and your message about the project

If you call or email us directly, we keep that conversation in the same way.

We don't collect sensitive information, and we ask you not to include it in your message.

Why we use it

We use your information only to reply to your enquiry, discuss your project and, if you go ahead, prepare a proposal. We process it on the basis of your consent, which you give by ticking the box on the form, and because it's needed to respond to your request.

We don't use your details for marketing, we don't add you to a mailing list, and we never sell or rent your information.

Who it's shared with

To deliver your brief to our inbox, it passes through Resend, an email delivery service. Our website is run by a hosting provider, which keeps short-term technical logs (such as IP addresses) to run and protect the site. These service providers may store information outside South Africa, including in the United States. We only use providers that protect information to a standard comparable to POPIA, and only for the purposes above.

We'll only share your information with anyone else if the law requires it.

Cookies and your browser

We don't use tracking, analytics or advertising cookies. The site saves one setting in your own browser: whether you chose light or dark mode. It never leaves your device, and you can clear it at any time in your browser's settings.

Fonts and images are served from our own website, not from third parties.

How long we keep it

If your enquiry doesn't lead to a project, we delete your details within 12 months. If we work together, we keep project records for as long as needed to provide our services and meet legal and tax requirements.

How we protect it

The site uses an encrypted (HTTPS) connection, the form is protected against spam, and access to enquiries is limited to us. No system is perfectly secure, but we take reasonable steps to keep your information safe, and we'll tell you and the Information Regulator if it's ever compromised.

Your rights

Under POPIA you may ask us:

• What personal information we hold about you
• To correct or update it
• To delete it, or to stop using it
• To withdraw your consent at any time (this doesn't affect anything we did before)

Email nico@herencia.co.za and we'll respond within a reasonable time. If you're unhappy with how we've handled your information, you may complain to the Information Regulator: inforegulator.org.za, POPIAComplaints@inforegulator.org.za.

Changes to this policy

If we change how we use personal information, we'll update this page and the date below.